CometChat Raises Rs 60 Crore to Scale AI Agent Platform After Crossing 2 Billion Messages

Why This News Matters

Customer communication is undergoing a structural shift.

Businesses are no longer relying only on reactive support systems. The focus is moving toward proactive engagement where companies anticipate customer needs and act before issues arise.

CometChat’s approach reflects this shift by positioning AI as the primary interface between businesses and users rather than an add on tool.

What CometChat Does

CometChat started as an in app communication infrastructure provider.

It enabled businesses to integrate messaging, voice, and chat capabilities into their products.

Now, it is evolving into an AI agent platform that allows companies to build conversational systems without requiring technical expertise.

How the Platform Works

The platform is built around a visual workflow builder.

This allows non technical teams to design how different AI agents interact, hand off tasks, and escalate to human support when needed.

It introduces three key capabilities

Proactive communication where AI reaches out based on triggers like delays or updates

Multi agent coordination where specialized agents handle different functions

A customer intelligence layer that personalizes interactions across channels such as web, messaging apps, and voice

Traction and Growth

Over the past year, CometChat has processed more than 2 billion messages on its platform.

It has also begun piloting its AI platform with enterprise customers, showing early signs of adoption.

Future Plans

Over the next 12 to 18 months, the company plans to scale its AI deployments.

This includes moving pilot customers into full production and expanding its presence across high transaction industries such as ecommerce, hospitality, and home services.